Personalize your customer care to win and keepcustomers,customers,customers 
Show your customer care team’s impact on revenue
Demonstrate the ROI of exceptional social customer service to the rest of your organization with easy-to-understand reports.
Evaluate your care team’s performance, track productivity and optimize workflows for increased customer satisfaction with the Case Management Report.
Gain insight into individual agent activities with the Case Team Activity Report, helping you coach teams to make better decisions when replying to customers.
Capture customer feedback through automated NPS and CSAT survey reports. Determine when to set a trigger for survey sends with customized logic and settings.
Exceed customer expectations with
Respond to messages faster by aligning across your organization. Automatically classify which team a message is meant for and get real-time updates to ensure no customer is overlooked.
Tailor your responses
Personalize your messages to customers. Enhance by AI Assist recommends alternative replies to enhance tone of voice or build a more elaborate response.
Assess messages thoughtfully
Immediately determine which messages still need responses with clear, automatic case classifications, giving teams time to thoughtfully triage and personalize responses.
Know your customers inside & out
Pull together conversations across FosterX and Salesforce Service Cloud or other integrations to give agents complete context.
Is my credit card information secure?
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Scale your efforts quickly with cross-team collaboration
Respond to messages faster by aligning across your organization. Automatically classify which team a message is meant for and get real-time updates to ensure no customer is overlooked.
Set up faster workflows
Automatically create cases based on criteria like topic, profile type, message type, follower count, VIP status, language, sentiment and keyword.
Prevent a crisis with real-time alerts
Quickly address customer needs and stay ahead of a potential brand crisis with Message Spike Alerts that notify users when there’s a surge of @mentions.
Align across your organization
Engage the right team to take action on Cases needing the most attention with Real-Time Case Collaboration. Reach any member of your organization fast with Global Conversations, enabling @ mentions, editing and more.
Maintain brand consistency
Keep a consistent brand voice and experience no matter which team responds with Preferred Reply Profiles and Saved Replies.
Nutritional Analysis
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Activity Sharing
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Become your customers’favorite❤️,favorite❤️,favorite❤️brand
