FosterX empowers your team to engage with your customers more effectively.
With our AI-driven platform, streamline customer interactions, improve response times, and enhance overall engagement to build lasting relationships with your audience.
Experience the future of customer interaction
Automate routine tasks to focus on building meaningful customer relationships. Easily incorporate our solutions into your existing systems for a smooth transition.
Automated Customer Care:
Leverage AI to handle high volumes of social messages, reducing manual tasks and allowing your team to focus on meaningful interactions.
AI-Driven Summaries:
Enhance team efficiency with AI-generated summaries and response detection, ensuring timely and relevant replies.
Crisis Management Alerts:
Receive immediate notifications for urgent messages, enabling swift action to protect your brand reputation.
Get ahead of customer inquiries with these features
Consolidated Inbox
"Streamline your workflow with a unified platform that brings together all customer interactions in one place, promoting teamwork and providing actionable insights across multiple channels."
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Salesforce Service Cloud Integration
"Centralize customer conversations across FosterX and Salesforce Service Cloud, giving your agents a clear, organized view of customer inquiries for faster, more efficient responses."
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Review Management
"Make data-driven decisions by gathering insights from customer feedback on platforms like Google My Business, Apple App Store, and Yelp—all consolidated in one easy-to-manage interface."
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Message Spike Alerts
"Stay ahead of potential issues with real-time alerts that notify you of sudden increases in @mentions, helping you act quickly to address customer concerns or avoid a crisis."
Bot Builder
"Provide instant responses to customer queries and ensure 24/7 support with automated chatbots on social platforms like Facebook and Twitter."
Case Assignment
"Help your team stay organized by prioritizing urgent tickets, tracking status, and easily identifying important customer questions, so nothing slips through the cracks."
Team Reports
"Measure your team’s efficiency with detailed, presentation-ready reports on agent response times, helping you optimize performance and improve customer satisfaction."
Message Tagging
"Stay organized by categorizing incoming messages with customizable tags, creating custom views, and performing bulk actions to streamline your response process."
Sentiment
"Monitor your brand’s reputation and prioritize key messages with AI-powered sentiment analysis, providing you with real-time insights from customer reviews and social media."
Why Choose FosterX?
AI-Powered Efficiency: Automate routine tasks so your team can focus on what matters most—building relationships with customers.
Real-Time Alerts: Stay informed with immediate notifications for urgent customer inquiries and critical feedback.
Seamless Integration: Easily integrate with your existing CRM and communication tools to enhance your customer engagement workflow.
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+77 % social customer responses
“Allegiant Air saw a 77% increase in social customer messages responded to from Q3 2019 to Q3 2021.”
FAQ
Frequently asked questions
Your FosterX engagement score is intended to give you a glimpse at how well you are interacting with your community. We use an algorithm measuring the number of @replies or @mentions you've sent in relation to status updates (basically a percentage of @replies out of all of your sent tweets). This helps to see the conversation you are having with your Twitter followers. This is an internal measurement in FosterX only so it's just used to measure how often you tweet with Twitter contacts.
These are 3 main criteria for determining influence:
Number of followers and
Number of @mentions in the last week and
Number of new followers in the last week
You can respond to customer inquires faster using Suggestions by AI Assist and saved replies, take control of your social media inbox with automated routing, ensure coverage outside of business hours through Facebook and Twitter chatbots.
Engagement Score is a ratio of your interaction with your followers to status updates to everyone. This interaction/conversation can be in the form of a Direct Reply or Public Reply. It also includes all retweets that include the original handle with the exception of native retweets. Thus, if you increase your one-on-one replies and keep your status updates at the same level, you will see a higher Engagement Score.
FosterX engagement tools allow your team to automate manual tasks and improve comment and message response times so you can connect with customers quickly.
Yes, FosterX Social's social media engagement tools offers AI and automation features that enable you to streamline responses for common questions. Here's a few features that help you automate responses: Save Replies, chatbots and automation rules and message tagging.