Stay Ahead with critical Social Media Listening Tools

“We definitely get the same amount of questions we did in the past, but the bots have cut down on the time we need to take to respond to those queries. Whether someone's looking for more information about a course or wants bursaries information, our chatbots very quickly point them in the right direction and get people the information they need. We've gotten really good feedback from the people who've engaged with the bots.”

Paul Newton

Head of Digital and Media

“The Smart Inbox is my favorite thing ever. I always have that tab open on my computer and I'm always refreshing it. And I feel like if I didn't have this, there's no way I would be able to respond to our customers as quickly as I do. Previously, when I didn't have FosterX, I … was going on each individual platform and going through the messages that way. For me to actually be able to quickly toggle between different brands and profiles has been a lifesaver.”

Assunta Catalano

Social Media Manager at KISS

“We have drastically increased how many messages we're replying to across platforms, especially on Facebook. And we're servicing more customers even though our team has been consistently the same size.”

Alyssa Salazar

Customer Relations Manager at Allegiant